How to validate phone numbers (SMS) ?

Switch to the location account level -> Go to Settings -> Business Info -> General

Go to Agency Settings -> Twilio -> A new column called SMS Validation

*PLEASE NOTE that phone number validation is a paid service from Twilio. You can view pricing for “Carrier Lookup” here.

You can set up a workflow trigger for Twilio validation error to set up trigger action accordingly:

We can filter based on the error when the phone number is

– Not valid

– SMS incapable

FOR ISV ONLY !!!

Temporary DND will be enabled at a contact level when number validation returns “Number is SMS incapable”.