Sales & Use Tax FAQ
Question: Why is HighLevel charging me Sales & Use tax?
Answer: HighLevel has recently completed a Nexus Study. As a result, some of our products and services are considered taxable. This is a result of the 2018 ruling in South Dakota v. Wayfair, a landmark Sales & Use tax nexus case which changed the rules on physical and economic nexus.
Question: Which states are required to collect Sales & Use tax?
Answer: Here is a quick reference guide https://www.salestaxinstitute.com/resources/rates. Sales & Use tax varies between states, please consult your local tax advisor for more info.
Question: My company is tax exempt or self-remits sales tax what should I do?
Answer: HighLevel requests that its customers complete a new sales tax exemption certificate(s) in order to continue selling to your company on a sales tax-exempt basis. Complete the Multistate Tax Commission’s – Uniform Sales & Use Tax Exemption/Resale Certificate or another state-approved exemption certificate before August 1, 2022.
When completing the exemption certificate(s), please enter HighLevel, Inc as the Name of the Seller. Once you have submitted a valid exemption certificate you will not be required to do so again until the next expiration date.
Question: I have more questions who can I contact?
Answer: If you have questions about the nature of the tax or its applicability please consult your company’s tax advisor or email your questions to salestax@gohighlevel.com.
Question: Why we are applying for a tax exemption for intangible products?
Answer: Sales tax no longer applies only to tangible products. Some of the products HighLevel sells are required to be taxed.
Question: In what situation would someone have a sales tax exemption form?
Answer: HighLevel is required to collect sales taxes on some of our products unless you provide us with a resale certificate. If you are not sure if you are a reseller we recommend that you contact your CPA or tax advisor.