Support Chat Widget Upgrade! LIVE 24/7 HighLevel Chat Support Just Got Better!
How to Start a New Live Chat 24/7
At any time of the day or night, seven days a week, you can begin a new LIVE chat with one of our HighLevel Support Agents.
From your Agency View
In the top right section of the screen, you will see a blue question mark.
After clicking on the blue question mark, you will see a larger pop-out. You can then select the live chat from here.
How to Call HighLevel Support 24/7
At any time of the day, you can call +1 (888) 732-4197 for any sales, billing, or support-related requests.
We validate all inbound callers, no matter the caller, to confirm they are an Agency Admin. Please have your Agency Relationship Number and your Agency HighLevel Login Email.
We cannot service non-agency admins that call in. We will need to validate your identity as an Agency Admin – we will encourage you to reach out to another Agency Admin to grant you access or reach out on your behalf. Your security for your agency account matters to us.
If your Agency HighLevel email is not the best one to reach you at, please mention this to Support. Lastly, if your email is associated with multiple agencies, provide the correct agency name and relationship number of the account in question.
Additional Self-Service Resources!
It is frustrating when we need help but can’t get it as fast as we’d like it. That’s why we’ve provided these hacks and tips below to help you get the fastest resolution time possible.
1. Search our Facebook Community group for answers to frequently asked questions
*To get into our Facebook Group you need to provide your email address (the one used upon sign up), your Agency Name and agree to the community rules.
2. Check out our knowledge base and YouTube channel
3. Hop into one of our weekly and monthly events here
Troubleshooting
Q1: I’m not seeing the Blue Question Mark button in my dashboard
The blue question mark button and its features are only visible to users logged in as a “Agency Admin” or “Agency User”.
Q2: How do I create an Agency “Admin” to get HighLevel Support?
Step 1: Go to “Agency Settings” -> Click on the “Team” tab -> Click “+ Add Employee” button and complete:
> User Info: Email, phone number and password is required
> User Permissions: Select the user permission you wish your user to have
Step 2: Make sure that the User Type section is “Agency”.
Step 3: Select the User Role as “Admin”
Step 4: Click on “Add To Account” and select the location(s) you want this user to manage
Step 5: Hit “Save”
Please Note: